The terms that govern using somygo.

These Terms of Service ("Terms") govern your use of our websites and the provision of immigration consulting services to individuals and families. By using the site or engaging our services you accept these Terms.

These Terms have three parts:

• Part A: Website Terms apply to all visitors.
• Part B: Services Terms apply when you request paid services.
• Part C: General Legal Terms apply to both.

8. Engagement process. An engagement begins when you accept a written proposal, letter of engagement, email quote, or online checkout that references these Terms, and you pay any initial invoice or retainer. The specific scope, timelines, deliverables, and fees for your matter will appear in the engagement documents. If there is a conflict, the engagement document prevails over these Terms.

9. Our role. We provide immigration consulting and coordination services which may include eligibility assessments, strategy, document checklists, templates, form completion, submissions where allowed, appointment scheduling, interview preparation, status tracking, and post-decision guidance. If representation by a regulated professional is required by law, we will introduce licensed local counsel. You will contract with counsel directly and pay their fees separately unless our engagement states otherwise. We remain your day-to-day point of contact unless agreed differently.

10. Your responsibilities. You agree to:

• provide complete and accurate information and documents in a timely manner;
• tell us promptly about changes, travel plans, or deadlines;
• review drafts, approve filings, and attend appointments;
• pay our invoices and third-party fees that are your responsibility;
• comply with laws and instructions of government authorities;
• keep copies of all documents you submit and receive.

12. Fees, expenses, and taxes. Our fees are usually stage-based and will be listed in your engagement. We may request a retainer that we draw down against future work. Government fees, visa centre charges, medicals, police checks, translations, courier, travel, evaluations, and counsel fees are not included unless stated. You pay these directly where possible. Prices are shown before taxes unless stated. Invoices are due upon receipt unless the invoice states a due date. Late balances may incur interest at the lower of 1.5% per month or the highest rate allowed by law. We may pause work for overdue invoices. Unless stated otherwise, charges are in GBP and payable via the methods listed on your invoice. Bank charges and FX costs are your responsibility.

United Kingdom. Services are provided by S O Immigration Limited (trading as "Somygo"), company number 08239985, registered in England & Wales. Complaints: complaints@somygo.com. We aim to acknowledge within 3 business days and respond within 14 business days. If your matter involves regulated immigration advice delivered through a regulated professional, your engagement documents will include details of any external complaints escalation routes applicable to that regulated provider.

European Union and EEA. If you are located in the EEA and we appoint an EU representative, contact details appear in the Privacy Policy. Cross-border transfers are protected by appropriate safeguards as described there.